Maksim Yakubovskiy 
Recommendations Automation is often sold as the cure for operational dependency. Build the workflow once, remove manual effort, and let the system run consistently at scale. In theory, automation reduces risk because work no longer depends on tribal knowledge or individual heroics. Yet in many organizations, the opposite has happened. Critical automations now run payroll … Read more
Recommendations Automation promises something every organization wants: faster execution, lower costs, fewer errors, stronger controls, and greater operational consistency. Business cases often assume that once a workflow is automated, inefficiency disappears. Approvals become streamlined, handoffs become predictable, and manual effort declines. Yet many organizations discover a different reality after implementation. The workflow becomes automated, but … Read more
Recommendations Why Identity Architecture Has Become One of the Enterprise’s Largest Sources of Technical Debt Walk into almost any enterprise IT department and ask a simple question: “Can you explain how every employee, contractor, application, API, cloud workload, and AI agent receives—and eventually loses—access across the organization?” Very few people can answer with complete confidence. … Read more
Recommendations Why IT Is Evolving from Operator to Orchestrator For most of the digital age, the mission of the IT department was relatively straightforward: keep technology running. Whether maintaining servers, deploying software, resolving incidents, or monitoring infrastructure, IT professionals served as the operators behind the organization’s digital backbone. As technology became more complex, the tools … Read more
Recommendations The IT perimeter didn’t disappear overnight. It dissolved gradually, almost unnoticed. For years, organizations expanded their technology footprint beyond the walls of the corporate office. Applications moved to the cloud. Employees began working from home, airports, and customer sites. Software-as-a-Service (SaaS) platforms replaced on-premises applications, and business partners started accessing internal systems through APIs … Read more
Recommendations Most organizations can tell you exactly when a new employee’s laptop was delivered. They know when accounts were provisioned, when mandatory training was completed, and whether benefits enrollment was submitted before the deadline. Modern onboarding platforms have become exceptionally good at managing administrative activities, providing HR and operations teams with dashboards that track progress … Read more
Recommendations Most organizations can quickly identify where their critical information is supposed to live. Employee data belongs in Workday. Customer records are maintained in Salesforce. Financial information resides in the ERP system. Policies, procedures, and project documentation are stored in SharePoint or Confluence. At least, that is how the architecture diagrams are typically presented. Spend … Read more
Recommendations Organizations rarely invest in ticketing platforms because they enjoy managing queues and service requests. They invest because work has become difficult to see. As companies grow, the number of requests, exceptions, dependencies, and interruptions grows with them. Ticketing systems promise order. Add automation to the equation, and the promise becomes even more compelling: requests … Read more
Recommendations For years, patch management was treated as one of the least glamorous responsibilities in IT. It rarely appeared in board presentations or strategic roadmaps. Patches were simply something technology teams applied during maintenance windows before moving on to more pressing work. That model worked when environments were smaller and more predictable. Organizations managed a … Read more
Recommendations Walk through the average enterprise technology environment and a familiar pattern emerges. Sales teams live in Salesforce. Marketing prefers HubSpot. Finance has its own budgeting platform. Human Resources operates Workday. IT manages Jira and ServiceNow. Somewhere along the way, Slack was introduced, followed by Teams, then an AI assistant, then another AI assistant because … Read more